Terms and Conditions
For students of the German Academy Adelaide
German Academy Pty Ltd (ABN 36 615 910 168) — effective from the date of publication on www.germanacademy.com.au.
These Terms and Conditions, together with our Student Charter, set out how enrolling and studying with the German Academy (‘we’/’us’) works. By enrolling into our courses through payment, you’re confirming that you have read, understood and agree with both our Terms and Conditions (see below) as well as our Student Charter, which sets out our general approach and student responsibilities.
Our liability is limited to the fees you've paid for the relevant course; these Terms and Conditions, the Student Charter and the course information published at the time of enrolment make up the whole agreement between us. The Terms and Conditions are written to be straightforward — and nothing takes away the protections you already have under Australian consumer law.
Joining a course
We are an adult education provider and generally enrol students aged 18 and over, with rare exceptions possible at our discretion which require written consent from a parent or guardian.
Course fees include GST and are usually payable by credit or debit card online through our website in advance, with payment over up to four instalments (a small surcharge applies) available for most course offerings by mutually agreed due dates.
Concession discounts for certified full-time students and pensioner concession card holders can sometimes be arranged — just ask.
We keep our classes relatively small to facilitate best possible learning outcomes. Places usually go to whoever enrols and pays first, and full enrolments take priority over partial ones.
If plans change
If we need to cancel a course in full or part, we’ll refund your course fee payment — either in full (in case of an entire course being cancelled before it has started) or for the proportion of a course not delivered due to partial cancellation. Please note that we cannot guarantee reimbursement for course books purchased independently from third parties.
We aim to keep the advertised dates, teacher, venue and format, but may occasionally need to make a substitution. Such changes do not entitle students to a refund unless the change results in the course not being reasonably delivered.
If you wish to withdraw, please get in touch. Course fees are usually not refunded if you change your mind, but we will genuinely consider refunds (less a $25 admin fee) in compassionate or other exceptional circumstances, or offer you a credit towards a future course booking instead, especially if the course has already started.
If you are not happy with the delivery or level of a course, please let us know as soon as possible and we will address your concerns with you as best we can.
Respectful conduct
Our classes work best when everyone — students and teachers alike — treat each other respectfully, politely and fairly to ensure a safe, encouraging and supportive learning and teaching environment, as set out in our Student Charter.
Where a student’s behaviour towards a fellow student or one of our teachers falls short and is deemed inappropriate in any way – be it in person, by phone, text, email, social media or other means, either in class or outside it — we will usually raise the matter with the student and provide an opportunity to respond.
In serious or unsafe situations, or in cases of continued concern about a student’s conduct, we may suspend or end an enrolment immediately and/or decline ongoing service and enrolment in future courses.
These decisions are always about a person’s conduct, never about who they are.
If we end an enrolment because of serious concerns about a student’s conduct, we may retain a portion or all of the course fee paid, reasonably reflecting the administrative and non-recoverable costs incurred by the respective course booking.
Privacy
We handle personal information in accordance with our Privacy Policy available on our website. By enrolling, you consent to the collection and use of your information as described in that policy.
A few practical notes
We may update these Terms and Conditions from time to time. The version on our website at the time of your enrolment applies to your course. These Terms and Conditions are governed by South Australian law. If any part is found unenforceable, the remainder continues to apply.
Questions? Just get in touch via our website.